OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
99 ratings and 68 comments received in the last 90 days.
18 June 2025
Everything went to plan. Ollie was very helpful and patient going through all the details and procedures.
08 June 2025
I'd heard really/seriously negative things about Ocean in Falmouth, was recommended by friends to go to Exeter. However geography got in the way and I was surprised with the sales quality at Ocean, Olly was amazingly patient.
02 June 2025
Again as above
22 May 2025
Kyle from Ocean Mini, Falmouth made the whole process of purchasing the mini very straightforward and professional
15 May 2025
It is so professionally run that from start to finish was a breeze
29 April 2025
Really helpful and patient care helping to explore options.
09 July 2025
Very efficient and friendly customer service person Harriet
08 July 2025
It's usually a 5, but this time a 4. The personal touches that we usually enjoy weren't there.
08 July 2025
They explained to us exactly what they were going to do with our mini. We had a lift into Truro so we didn't have to wait in the reception area, the young man who gave us a lift to town and back was called Seb, and was absolutely excellent & charming
07 July 2025
Ease of use, friendly helpful staff
07 July 2025
Great experience, wouldn't hesitate to use again
07 July 2025
Always there for us
06 July 2025
My car was running fine - no faults or warning lights. It was recalled by mini and, after working on it, the car was delivered back with an air bag warning light showing. It's taken 6 months and £1k (after negotiation) to fix.
06 July 2025
See Above
06 July 2025
Easy to deal with , pleasant staff so much so I came back for a second vehicle after a few months
05 July 2025
Very satisfied
05 July 2025
Process was simple from start to finish. Team really knowledgeable and great experience on collection.